Article 1 – Purpose
The general terms and conditions of sale described below detail the rights and obligations of:
The sole trader:
Jennifer REYBILLET
13 Lotissement le Cros de Nadal
30670 AIGUES-VIVES
06 67 30 02 94
www.fil-good.com
contact@fil-good.com
SIRET: 804 193 936 00015
and its customers within the scope of sales of goods made on the website www.fil-good.com.
Any service performed by the sole trader implies the buyer’s unconditional acceptance of these general terms and conditions of sale.
Article 2 – Product Presentation
The characteristics of the products offered for sale are presented on each product page of our website www.fil-good.com. The photographs are not part of the contractual scope. The sole trader cannot be held responsible for any errors that may appear. All texts and images presented on the site www.fil-good.com are reserved worldwide under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
Article 3 – Validity Period of Sales Offers
Products are offered for sale until stocks are depleted. In the event of an order for an unavailable product, the customer will be informed of this unavailability as soon as possible, either by email or by postal mail.
Article 4 – Product Prices
Each product page on our website www.fil-good.com indicates prices in euros, all taxes included, excluding shipping costs. Shipping costs will appear on the screen at the end of the customer's selection of different products.
The sole trader reserves the right to change prices at any time, but products ordered will be invoiced at the price in effect at the time of order registration.
No discount will be granted for early payment.
Article 5 – Orders
The customer confirms their order by clicking the link "I confirm my order" at the bottom of the "Order Summary" page after accepting these terms and conditions of sale. Before this confirmation, the customer is systematically offered the opportunity to check each element of their order and correct any errors.
The sole trader confirms the order by email, which includes all the order details and the customer's right of withdrawal.
The data recorded by the sole trader constitutes proof of the nature, content, and date of the order. The order is archived by the sole trader under legal conditions and deadlines; the customer can access this archive by contacting Customer Service: contact@fil-good.com.
Article 6 – Payment Terms
Payment for orders is made by check, PayPal, or credit card.
The order is only validated after full payment (upon receipt of the check, PayPal payment, bank transfer, or validated credit card payment).
Only checks issued in France are accepted and must be sent to the sole trader:
Jennifer REYBILLET
13 Lotissement le Cros de Nadal
30670 AIGUES-VIVES.
Cash on delivery is not accepted.
Article 7 – Delivery
The delivery deadline varies depending on the customer's address. For metropolitan France, the deadline is payment date + 8 days, and for other destinations, it is payment date + 1 month.
Article 9 – Customer Relations – After-Sales Service
For any information, question, or complaint, the customer may contact Customer Service from Monday to Friday, 9 a.m. to 6 p.m.:
Phone: 06 67 30 02 94
Email: contact@fil-good.com
Article 10 – Satisfaction or Refund
The customer has 7 days from delivery to return the product, with return costs borne by the customer. The customer will be refunded the product price within 30 days of the product's receipt by the sole trader. However, products returned incomplete, damaged, or soiled will not be accepted.
Items made or personalized for the customer are excluded from the right of withdrawal.
Article 11 – Confidentiality
The information requested by the website www.fil-good.com is necessary for recording customer orders.
To respect customer privacy, the information provided will never be sold, transferred, or rented to other companies.
In accordance with Law No. 78-17 of January 6, 1978, on Information Technology and Civil Liberties, the customer has the right to access, rectify, object to, and delete their personal data.